Returns and Exchanges
If you are not 100% satisfied with your purchase for any reason please contact me. https://mountaintoprings.com/contact .If a return is agreed upon the buyer will be responsible for the return shipping. There may be a 20% restock fee that applies. If the return is due to an error on my end, I will cover the return shipping and no restock fee will apply.
I charge $75 plus shipping for all exchanges.
You must contact me within 7 days of receiving your order.
All major credit cards are excepted. Paying via Paypal is also accepted. All payments must be made before shipment. All taxes and/or custom/duty charges are the buyers responsibility.
All Shipments are made via USPS First class. Tracking numbers and Insurance are included in every shipment. Express shipping is available if needed. Shipping times may vary. Standard shipping times within the US are 3-5 days. Standard International Shipping times are 10-14 days. Please note we have no control of Customs clearing times. All items are handmade according to your order details therefore all orders require 14 days for your ring(s) to be made. Please contact us if other arrangements need to be made. https://mountaintoprings.com/contact/
All taxes and/or custom/duty charges are the buyers responsibility- no exceptions.
Special note: If viewing our site from a mobile device, please note that most devices are designed to automatically enhance the colors of any picture viewed on your device. All rings are handmade one at a time so you may see a slight difference from the pictured ring. We do our best to duplicate the ring we have photographed. Please note that no two pieces of wood are identical, this means your ring will never look exactly like another.
Sandblasted Finish: Please note the sandblasted finish will scratch if not careful and will eventually wear smooth. Also, this finish is not “Black”. On the wood rings the color is more dark grey and on the colored rings it is the same color as the inside of the ring just sandblasted. The sandblasting will seem to darken over time from the natural oils on your fingers and using a little Carnauba wax will help protect from “scratching”.
Titanium Rings cannot be re-sized. Please contact us if you have any issue with your ring and we will do our best to work out a solution.
All our rings are US standard size. To ensure a perfect fit the first time, It is very important to be sized to the leading edge of a tapered mandrel. You can also purchase a custom made ring sizer from Mountain top Rings to have a hassel free, exact fit.
Your wood ring is waxed before shipping with the highest quality museum grade micro-crystalline wax. The wax gives a silky smooth feel and further protects against scratches and water. We do not sell this wax but it can be found with a quick Google search. Carnuba wax works well also, this can be found at most supply stores. Regular care should be done to all jewelry. Additional care instructions can be found in our Ring Care instructions section. https://mountaintoprings/ring-care-instructions